Our drivers are trained in the areas of customer service, de-escalation techniques, and ensuring a safe trip. They will arrive in an unmarked vehicle, present their employee ID, and ask for the contact person. Once the client is ready, the driver will stow personal belongings away from the client. They’ll introduce themselves to the client and have a brief conversation. If the client is a juvenile, they’ll also introduce themselves to the parent or guardian.

Please note: if a parent or guardian is accompanying the client, their personal belongings will be stored in another area as well.

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Next, they’ll escort the client to the vehicles, help them into the secure back seat, and proceed to the destination facility.  

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Upon arrival at the destination facility, drivers will enter the facility, show their employee ID, and present the client’s name. Once confirmed, the driver will inform the facility of any noteworthy behaviors observed during the trip. After that, the driver will escort in the client and deliver the personal belongings to the staff.   

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PLEASE NOTE: 

Our drivers are only authorized to transport the client from one facility to another. We do not provide medical services or perform the duties of security guards or law enforcement officers. Drivers must stay on the predetermined route and are not permitted to make any stops to pick up other individuals or personal belongings.