​Our transportation system requires massive coordination and flexibility. 

 

Ready to Go! 

​Please make every effort to make sure the client is ready to go when the driver arrives. While we know situations might arise that might slow the preparation, our drivers cannot. While we know that situations arise that might slow the client’s preparation, our drivers cannot wait at the facility more than 20 minutes. Additionally, our drivers cannot assist in getting the client dressed, moving, or forcibly loaded into the car. This is the facility’s responsibility. 

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Personal Belongings 

We cannot transport excessive personal belongings for the client and will store them away from the client. Our drivers do not search the client’s possessions; however, if they see a weapon, open medication, or illegal substances, they will notify the facility and/or the local police. They may also do a quick check of the client’s pockets, arms, and legs if they suspect contraband.  

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Medical Equipment 

AZ Ride Care does not provide any medical equipment, and all clients must be medically cleared prior to pick-up. If the client has medical equipment or ADA requirements, please add that to the submission form and mention it in the call with our dispatchers. We cannot move stretchers or recumbent wheelchairs.  

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Infectious Illness 

If the client has an infectious illness, please notify the dispatcher, the driver, and the receiving facility. Driver and client will be required to wear KN95 masks during the entire trip (the facility must provide this for the client).  

 

By working together, we can ensure that our clients have a respectful, efficient and safe transportation experience.