Verify Details

Once we receive a request submission for client transportation, our dispatch team will reach out to the referring agency to verify details such as client name, current medical needs, size, number of personal belongings, and age. They also confirm pick-up address and location inside the building.  

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Next the dispatcher will contact the receiving facility to confirm the availability of space. Once that is confirmed, dispatchers will assign a driver and give both facilities an expected time of arrival.   

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Our goal is to reach the client within two hours of receiving the request form, and dispatchers will keep the facilities informed and updated in case of delay or cancellation. If the dispatcher is unable to contact the designated contact person at either facility, the transport will be delayed or cancelled until further communication can be established.  

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PLEASE NOTE:  

If the dispatcher is unable to contact the designated contact person at either facility, the transport will be delayed or canceled until further communication can be established.  

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​Care For Juveniles

If the client is a minor (under 18 years), the dispatcher will ask if a parent wants to ride along or follow the transport vehicle. They’ll also ask for the parent/guardian’s contact information so that the driver can coordinate the trip or contact them in the event of an emergency.  If a parent or guardian chooses to ride along, they must be at the referring facility at the time of pick up. 

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